Reputation earned, not bought

Reputation, Public Relations & Media

Get your work and your name in front of the people who matter.

We help healthcare practices earn trust and visibility beyond their own channels: media coverage, industry recognition and a public profile that builds credibility with patients, referrers and partners.

Why does my business need public relations management?

Your reputation is already being built.
The question is who’s telling the story.

If your marketing still doesn’t land the way it should…

you’re not alone, and it’s one of the most under-used levers in healthcare marketing.

Earned attention builds a kind of trust that paid advertising can’t buy — third-party validation from a journalist, an award panel or an industry stage carries more weight than anything you could say about yourself. 

How can media coverage help my business?

IF YOU NEED:

Credibility that can’t be bought.

Independent coverage and recognition that patients and referrers trust more than your own advertising.

A name people already recognise.

Consistent visibility, so when someone’s ready to choose a provider, you’re the one they’ve already heard of.

A plan for the moments that matter.

A steady hand and a clear process for opportunities and issues alike, so nothing catches your practice off guard.

What can be included in a public relations retainer?

PR strategy & positioning

We establish your thought leadership authority and subject matter expertise – and why people should listen. This includes PR strategy, media positioning, key messages, story angles, spokesperson positioning and communications priorities aligned with the broader brand strategy. 

Strong PR is built on relationships, relevance and timing. We manage journalist relationships, media outreach, media enquiries, targeted pitching and media database development to connect your stories and expertise with the right publications and journalists.

We don’t simply wait for the media to come calling. We proactively identify and develop media angles, press releases, pitches, expert commentary, seasonal opportunities, newsjacking and relevant industry conversations that create reasons for your business to be seen and heard.

We help position your founders, clinicians and subject-matter experts as credible voices in their fields through expert commentary, opinion pieces, contributed content, profile opportunities and thought leadership positioning.

Earned visibility extends beyond traditional media. We identify relevant awards, podcasts, speaking opportunities, industry recognition and profile-building opportunities, while providing strategic support around reputation, issues and sensitive communications where required.

Coverage shouldn’t disappear the day after it lands. We undertake media monitoring and coverage reporting, identify key insights and opportunities, and work with your owned channels to amplify media coverage, thought leadership and third-party credibility further.

Investment

from

$6,000 p/month

Monthly retainer – scoped to practice size and complexity

Ongoing monthly retainer. Coverage builds over time as relationships and pitches gain momentum.

Prices listed are in AUD and are ex GST.

Real coverage

Real results

A strong media presence needs more than a single press release

It needs a strategy behind it, consistent outreach and a team who understands how healthcare stories get told.

VIEW PROJECT TELOS Medical

TELOS Medical

An integrative medical group bringing together medical, allied and complementary health practitioners based in northside Brisbane.

VIEW PROJECT GO2 Health

GO2 Health

A distinguished interdisciplinary medical, specialist, and allied health clinic located in Everton Park, Queensland.

VIEW PROJECT PQI Group

PQI Group

PQI Group has established itself as a premier authority in luxury fitout projects since its inception in 1989.

TELOS Medical
GO2 Health
PQI Group

CLIENT LOVE


“For any medical practice owner who’s tired of generic agencies that don’t understand healthcare, CAKE is the answer. We can’t recommend them highly enough."

Dr. Anchita & Abir Karmakar
Co-owners
TELOS Medical

CLIENT LOVE


“What we've been able to create in our business through CAKE in one year would have taken us five."

Rod Martin
CEO & Co-owner
GO2 Health & REFORGE Veteran Care

CLIENT LOVE


“Coming out of the military can be tough. For all of our veteran care activities at GO2 Health, we needed to create a brand that felt aspiring to these boys and girls coming out of service, that gave them back their purpose and their belonging and with the REFORGE brand, CAKE managed to give us just that."

Dr Kieran McCarthy
GP & Co-owner
GO2 Health & REFORGE Veteran Care

CLIENT LOVE


“For the first time, I feel like our digital presence truly reflects who we are, the heart of our practitioners, the warmth of our clinic, and the depth of care we give to mothers."

Emma Morris
Founder & Director
Maia Mothers Collective

how that shows up in your brand

healthcare fluency + proven processes

That's not just how we talk about your patients.
It's how we build your brand — from the inside, not from a deck.

Our Methodology

the ABC method

The same disciplined process behind every CAKE engagement - brand, website, or retainer.

No guesswork, no generic packages. Every project moves through the same three phases, so you always know what’s happening and why.

audit

You can't manage what you don't measure.

brand

The necessary foundations to propel your business forward.

campaign

The momentum that builds, runs and reports over time

What makes CAKE different?

We don’t study your patients.
We are her.

Led by women who’ve worked inside General Practice, Fertility and Queensland Health – a collective 25+ years in healthcare – we understand your patients because we’ve been them too.

Public Relations FAQs

Frequently Asked Questions

Advertising is space you pay for and control.

PR is coverage, recognition and commentary earned through relationships with media, judges and industry, which is why it carries more credibility with patients and referrers.

Yes.

Press releases are one part of a broader proactive media program that also includes media alerts, expert commentary and story pitching.

It depends on the story and the outlet, but most practices start to see traction within the first few months as relationships and pitches build momentum.

Yes. Reputation and issues management is part of a PR retainer, including holding statements and a clear response plan if something goes wrong.

We build and maintain relationships across healthcare, local and industry media relevant to your practice, rather than relying on a single outlet.

That’s pretty common! We’ll start with a strategy and positioning phase to identify what’s genuinely newsworthy about your practice before any outreach begins.

Yes!

A stronger public profile helps attract prospective staff and partners as much as it helps attract patients.

Coverage volume and quality, reach, and how that coverage is repurposed and amplified are tracked and reported regularly, alongside any enquiries it generates.

No, any business can benefit from public relations management. Earned media can be especially valuable for growing practices, helping build credibility and visibility before a bigger advertising budget makes sense.

PR strengthens everything else — coverage and recognition get repurposed across your website, social media and campaigns for ongoing value. 

No. While healthcare is a specialty, we work with businesses across a range of industries. The goal is always the same: earning attention that builds trust with the people who matter to your business.

next step

Ready to work with us?

Get a bigger slice of the spotlight.

Great coverage doesn’t happen by accident. It happens with the right strategy behind it 

Fill out our enquiry form and submit your interest or you can book a video call directly with our founder, Kelly.

Momentum through media

Once you're getting coverage, here's how to keep things rolling.

Earned attention creates the moment — but a moment fades fast without something behind it. 

Website Design & Development

Somewhere for all that attention to actually land, built to turn a curious visitor into a booked appointment.

Fractional Marketing Department

Ongoing senior marketing leadership to turn a spike in coverage into sustained momentum.

SEO, AEO & Paid Media

Capture the people who go looking for you the moment a story runs.